Shipping Policy
We want your outdoor essentials to reach you safely and on time. This Shipping Policy explains how we process, ship and deliver your order.
SHIPPING OPTIONS
Express Shipping
Estimated delivery: 5–8 business days
Shipping fee: €8.99
Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: €5.99
Free Shipping
Estimated delivery: 7–14 business days
Free shipping: Available on orders over €60.
Available shipping methods and estimated delivery times will be shown at checkout.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day. During busy shopping periods, holidays and promotional events, processing may take slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.
ESTIMATED DELIVERY TIME
Express Shipping: 5–8 business days
Standard Shipping: 7–14 business days
Free Shipping: 7–14 business days for orders over €60
Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may vary depending on your location, carrier operations, customs processing, public holidays, weather conditions and other circumstances beyond our control.
ORDER TRACKING
Tracking information is provided for all shipped orders.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow some time for the tracking information to become available after the parcel has been collected by the shipping carrier.
In some cases, items from the same order may be shipped separately depending on product availability and fulfilment arrangements.
ORDER CANCELLATION
If you need to cancel your order, please contact us as soon as possible at rita66889@outlook.com.
Cancellation requests can usually be accepted within 24 hours of purchase, provided that the order has not already been processed or shipped.
Please include your order number and use “Order Cancellation” as the email subject line.
Once an order has been shipped, cancellation may no longer be possible. In this case, please refer to our return policy for further assistance.
INCORRECT SHIPPING ADDRESS
Please carefully check your shipping information before completing your purchase.
If you notice that your address is incorrect or incomplete after placing an order, contact us as soon as possible. We may be able to update the delivery information before your order is processed or shipped.
Once an order has been dispatched, we may be unable to change the delivery address.
We are not responsible for delays or additional delivery costs caused by incorrect or incomplete shipping information provided at checkout.
DAMAGED OR INCORRECT ITEMS
We carefully prepare and package every order before dispatch.
If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the item and packaging where applicable. Our customer support team will review the information and work with you to find an appropriate solution.
DELIVERY ISSUES
If your tracking information shows that your package has been delivered but you cannot locate it, please contact us promptly so that we can assist you in checking the shipment status.
If a package is returned to us because of an incorrect address, unsuccessful delivery attempt or failure to collect the package, additional shipping arrangements may be required before the order can be resent.
CUSTOMS & IMPORT DUTIES
Depending on your destination country, your order may be subject to customs procedures, import duties, taxes or other applicable charges.
Any customs duties, import taxes or other fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.
Customs processing times are outside of our control and may affect the final delivery time.
DELIVERY DELAYS
While we work hard to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.
These may include severe weather, carrier disruptions, customs inspections, public holidays, unusually high order volumes or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact our customer support team with your order number and tracking information so we can assist you.
NEED HELP?
If you have any questions about shipping, tracking, delivery or your order, our customer support team is here to help.
Email: rita66889@outlook.com
We aim to respond to customer enquiries within 24 business hours.