Return Policy

We want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to make the return process as simple and straightforward as possible.

1. RETURN ELIGIBILITY

We accept eligible returns within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

The item is unused and unworn.
The item is in its original condition.
All original tags and packaging are included.
The item has not been washed, altered or damaged.
The item is in a condition suitable for resale.

For hygiene and safety reasons, certain products may not be eligible for return. We reserve the right to refuse returns that do not meet the requirements above.

2. HOW TO REQUEST A RETURN

Before sending any item back, please contact our customer support team at rita66889@outlook.com.

Please include the following information in your return request:

Your order number
The item or items you would like to return
The reason for the return

Once your request has been reviewed, our customer support team will provide you with the appropriate return instructions and return address.

Please do not send a return to the sender address on your original package unless our support team has specifically instructed you to do so.

3. RETURN SHIPPING COSTS

Customers are generally responsible for the cost of returning an item unless the item received was damaged, defective or incorrect due to an error on our part.

We recommend using a tracked shipping service when returning your order. Please keep your return tracking information until your return has been received and processed.

We cannot be responsible for returns that are lost or damaged while being shipped back to us.

4. RETURN INSPECTION

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email confirmation once your return has been reviewed and approved.

If an item does not meet the return conditions, the return may be refused and the item may be sent back to you.

5. REFUNDS

Once your return has been approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to a damaged, defective or incorrect item.

6. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

Final sale or clearance items
Personalised or custom-made products
Items that have been worn, washed or altered
Items that have been damaged after delivery
Items without original tags or packaging
Gift cards, where applicable

7. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the item and the issue. Our customer support team will review your request and work with you to find an appropriate solution, which may include a replacement or refund.

Email: rita66889@outlook.com

8. SIZE OR STYLE EXCHANGES

If you need a different size or style, please contact us before returning your item.

Depending on product availability, we may be able to assist with an exchange. If the requested replacement is unavailable, our customer support team will help you with the available return and refund options.

9. RETURN PROCESSING TIME

Return processing times may vary depending on the delivery of the returned parcel and the time required to inspect the item.

Once your return has been received and approved, your refund will be processed to the original payment method.

10. NEED HELP?

If you have any questions about our return policy or need assistance with a return, our customer support team is happy to help.