FAQ
Find answers to some of our most frequently asked questions about our outdoor clothing, products, orders, shipping and returns.
ABOUT OUR PRODUCTS
What type of products do you offer?
We offer a range of outdoor and everyday clothing designed for comfort, practicality and changing weather conditions. Our collections include jackets, waterproof outerwear, fleeces, midlayers, trousers, tops, footwear and other outdoor essentials.
Are your products suitable for outdoor activities?
Our collections are selected with outdoor use and everyday comfort in mind. Depending on the product, items may be suitable for walking, hiking, travelling, camping, countryside activities or everyday wear. Please check the individual product description for specific features and intended use.
Are your products suitable for everyday wear?
Yes. Many of our outdoor-inspired products are designed to work just as well for everyday activities as they do for outdoor adventures. From daily walks to weekend trips, our collections combine practical features with comfortable designs.
PRODUCT & SIZING
How do I choose the right size?
Please check the size guide provided on each product page before placing your order. We recommend comparing the measurements with a similar item that fits you well. If you are between sizes, consider how you prefer your clothing to fit and whether you plan to wear additional layers underneath.
Are product colours shown accurately?
We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, device, display settings and lighting conditions.
Where can I find product details?
Product specifications, materials, available sizes, colours and other relevant information can be found on the individual product page. If you need further information, please contact our customer support team.
ORDERS & PAYMENT
How can I place an order?
Select the product you would like to purchase, choose your preferred size and colour, then add it to your shopping bag. Proceed to checkout, enter your delivery and payment information, and complete your order. You will receive an order confirmation by email after your purchase is successfully placed.
What payment methods do you accept?
We accept major credit and debit cards through secure payment gateways. Available payment methods will be displayed during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at rita66889@outlook.com. We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or dispatched.
When will I receive my order confirmation?
Order confirmation emails are normally sent shortly after a successful purchase. If you do not receive one, please check your spam or junk folder and make sure the email address entered during checkout was correct.
SHIPPING & DELIVERY
Where do you ship?
We ship to customers across Europe and North America. Available destinations and shipping options will be displayed during checkout.
How much does shipping cost?
Standard shipping is €5.99, while express shipping is €8.99. Orders over €60 qualify for free standard shipping.
How long will my order take to arrive?
Orders are normally processed within 1–2 business days. Standard delivery typically takes 7–12 business days after dispatch. Delivery times may vary depending on your destination, customs processing and other circumstances.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information. You can use the tracking number to follow the progress of your delivery.
What if my tracking information has not updated?
Tracking information may take some time to update after your parcel has been dispatched. If there has been no update for an extended period, please contact us with your order number and we will help you check the status of your shipment.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused, unworn, in their original condition and have all original tags attached to be eligible for a return.
How do I request a return?
Please contact us at rita66889@outlook.com before sending any item back. Include your order number and the reason for your return so that our support team can provide the appropriate return instructions.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Include your order number and clear photos of the item so that our customer service team can investigate and help resolve the issue.
When will I receive my refund?
Once your returned item has been received and inspected, we will process the eligible refund. The time it takes for the refund to appear in your account may depend on your original payment method and financial institution.
CUSTOMER SUPPORT
How can I contact you?
If you have questions about products, sizing, orders, shipping, returns or anything else, our customer support team is happy to help.
Email: rita66889@outlook.com
We aim to respond to customer enquiries within 24 hours.
STILL HAVE QUESTIONS?
We are always happy to help. If you cannot find the answer you're looking for, please contact our customer support team and we'll do our best to assist you.